I came across this article and found it very instructive. Below are some highlights from their article. You can read their whole article at Asana [5 min read]
1. Problem-solving: Teaching your team to fish
When a teammate comes to their manager with a problem that needs solving, many leaders’ first instinct is to give them advice on what to do. If you’re good at something that someone else is struggling with, it’s only natural to say, “Here’s what I would do.” But that’s at best a short-term solution. When you simply give advice, your teammates never learn how to solve similar problems for themselves in the future.
Instead, you want to “teach them how to fish.” To adapt the famous saying, “Give your team a solution, and you empower them for today; teach your team how to solve problems, and you empower them for a lifetime.”
2. Goal-setting: Big hairy audacious goals
Anyone on a career track should have concrete long-term goals. As a coach, it’s your job to help them identify those goals and then set them on a realistic path toward achieving them, with a timeline of concrete milestones along the way.
For example, a long-term goal might be to take on new responsibilities that are more aligned with their passions; you can help them identify the skills they need to develop to achieve that, and what projects they could take on to develop those skills gradually. As you do this, it’s important to align your teammate’s priorities with the wider goals of the team.
3. Performance improvement: Tough conversations
An inevitable part of any leader’s role is to give constructive feedback to a teammate when something isn’t going the way it should be. These can go poorly if done without mindfulness; if done well, they can be a huge source of growth and gratitude.
In these conversations, it’s important for them to know you’re on their side. Be empathetic and maintain eye contact in order to maintain a consistent and trustworthy presence. Disclosing your own weaknesses (“I totally get it; I’ve been there”) can help create a space of trust.